Business and branding
Your business's name, website, brand and connections, and how to work in more than one business.
Settings › Business holds everything about your business. Only owners and admins can change it.
Brand
Your brand is what customers see in the chat and in your emails.
| Setting | What it does |
|---|---|
| Website | Your website address. Required. SI Desk uses your site's icon as the business icon until you add your own. |
| Name | Your business name, shown to customers. |
| Accent color | The color of the chat button and highlights. |
| Square icon URL | Shown next to assistant replies and in the inbox. |
| Email logo URL | A wide logo at the top of reply emails. Without one, the name is shown. |
| Reply time | The reply time shown in the chat, such as "Within a few hours". |
| Privacy policy URL | A link shown under the chat's message box. |
Other sections
| Section | What it is for | More |
|---|---|---|
| Outgoing email | Send email from your own address. | |
| Inbound email (Emailit) | Receive replies at your own address. | |
| AI (OpenRouter) | The AI key for labels, the assistant and quality scores. Usage is billed to this key. | Settings and instructions |
| Mythic Analytics | Required for the chat. Also shows each customer's pages, sessions and recordings next to the conversation. | Install the widget |
| Billing (Chargebee) | Shows the customer's subscriptions, invoices and payments in the Billing tab. | Customer account lookup |
| Signed-in customers | Recognize customers who are signed in to your app. | Identified chat |
| Alerts | Slack posts and digest emails. | Slack alerts |
Keys and passwords are stored encrypted. After you save one, SI Desk shows only its last 4 characters.
More than one business
If you belong to more than one business, click the business name at the top of the screen to switch. The list shows how many unread conversations each business has. A dot on the business icon means another business has unread conversations.
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