Keyboard shortcuts
Work the inbox from the keyboard, and search everything with the command palette.
Press ? in the inbox to see this list. Shortcuts do not work while you type in a text box, except Esc and the send shortcuts.
Move
| Keys | Action |
|---|---|
| J or ↓ | Next conversation |
| K or ↑ | Previous conversation |
| G / Shift G | First / last conversation |
| 1, 2, 3, 4 | Show Open, Waiting, Closed or All |
| / | Search |
Act
| Keys | Action |
|---|---|
| E | Close and go to the next |
| W | Mark waiting on customer |
| O | Reopen |
| U | Mark unread and go to the next |
| A | Ask the agent to draft |
| X | Select for bulk actions |
Write
| Keys | Action |
|---|---|
| R or Enter | Reply |
| N | Internal note |
| C | New email |
| ⌘ Enter | Send |
| ⌘ Shift Enter | Send and close |
| Esc | Leave the reply box or search, or clear the selection |
View
| Keys | Action |
|---|---|
| I | Show or hide the customer panel |
| ? | Show this list |
Command palette
Press ⌘ K (Ctrl K on Windows) anywhere in SI Desk. Type to search conversations, including their messages, or to jump to a page or label. With a conversation open, it also lists actions for that conversation.
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