Slack alerts

SI Desk can post to a Slack channel so your team knows when customers need them.

Connect Slack

1. In Slack, create an incoming webhook for the channel you want. Slack gives you a webhook URL.
2. In SI Desk, go to Settings › Business › Alerts.
3. Paste the URL in Slack webhook URL and save.

What gets posted

SI Desk posts when:

• A customer starts a new conversation, by chat or email.
• A customer writes again while your team handles the conversation. SI Desk posts this at most once every 5 minutes per conversation.
• The assistant hands a conversation to your team, with the reason.

Each post shows who wrote, their message and an Open conversation button. SI Desk does not post while the assistant is answering, or for conversations your team started.