Assistant report
How many conversations the assistant resolved, why it handed off and what customers thought.
The Assistant tab in Reports shows how the assistant is doing.
Numbers
| Number | Meaning |
|---|---|
| Handled | Conversations the assistant answered first. |
| Resolved | Conversations it finished without your team. |
| Handed off | Conversations it passed to your team. |
| Went quiet | Conversations where the customer stopped replying. |
| Resolution rate | The share of finished conversations it resolved. |
Why it handed off
This list counts each reason the assistant passed a conversation to your team, such as "The docs did not answer it". A reason that comes up often points to a gap in your documentation or settings. To get drafts that fill those gaps, see Suggestions.
Customer feedback
This list shows the thumbs up and down customers gave the assistant's answers, with their comments.
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