ChannelsPush notifications

Push notifications

Get notified on your phone or computer when customers need you.

Push notifications alert you on your device, even when SI Desk is closed. You turn them on for each device and each business.

Turn them on

  1. On the device, go to Settings › Notifications.
  2. Click Turn on notifications and allow notifications when your browser asks.
  3. Click Send test to check that they arrive.

On iPhone

iPhone needs iOS 16.4 or later, and SI Desk must be opened from the Home Screen:

  1. Open SI Desk in Safari.
  2. Tap Share, then Add to Home Screen.
  3. Open SI Desk from the Home Screen, then follow the steps above.

If notifications are blocked, allow them in the iPhone's Settings › Notifications › SI Desk.

Choose what you get

Under Notify me about, choose which events notify you. Your choices apply to all your devices in that business.

EventWhen
New chatsA visitor starts a chat on your website.
New emailsA customer starts an email conversation.
Customer repliesA customer writes again. Choose All conversations, Assigned to me or Off.
Assistant hand-offsThe assistant passes a conversation to your team.
Assigned to meA teammate assigns a conversation to you.

Tap a notification to open the conversation.

App badge

The SI Desk icon on your device shows how many conversations are unread across all your businesses. On iPhone, the badge needs notifications allowed.

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