Quickstart
Set up your business, add the chat to your website and answer your first message.
This guide takes about 15 minutes. You need access to your website's code or to your Mythic Analytics account.
Accept your invitation
The SI Desk team creates your business and emails you an invitation. Open the email and sign in. You land on the Install page, which shows a setup checklist.
Add your website and brand
Go to Settings › Business. Under Brand, enter your website address. Add your name, accent color and icon so customers see your brand in the chat and in emails.
Connect Mythic Analytics
The chat uses Mythic Analytics to recognize each visitor, and it does not appear on a page without it. In Settings › Business › Mythic Analytics, enter your Mythic location id and API key.
Add the chat to your website
Follow Install the widget. The chat appears as a button in the corner of your pages.
Send a test message
Open your website, click the chat button and send a message. It appears in your Inbox within a second. Reply from the inbox, and the reply shows in the chat.
Invite your team
Go to Settings › Members and invite your teammates by email. Everyone in a business shares one inbox.
Optional setup
- Email: Replies already go out from an SI Desk address under your brand name. To send from your own address, enter your mail server details in Settings › Business › Outgoing email.
- AI: Add an OpenRouter API key in Settings › Business › AI (OpenRouter) to turn on automatic labels and the AI assistant.