# SI Desk

> Index of the SI Desk documentation.

## Guides

- [Introduction](https://docs.sidesk.co/introduction.md): SI Desk is a team inbox for website chat and email, with an AI assistant that answers from your documentation.
- [Quickstart](https://docs.sidesk.co/quickstart.md): Set up your business, add the chat to your website and answer your first message.
- [Core concepts](https://docs.sidesk.co/getting-started/core-concepts.md): The parts of SI Desk: business, teammates, conversations, contacts, channels and the assistant.
- [Glossary](https://docs.sidesk.co/getting-started/glossary.md): The terms used in SI Desk and these docs.
- [Views, assignment and status](https://docs.sidesk.co/inbox/views.md): Find the conversations that need you, assign them to a teammate and track their status.
- [Replies and notes](https://docs.sidesk.co/inbox/replying.md): Reply to customers, leave notes for your team, and use images, saved replies and documentation links.
- [Labels](https://docs.sidesk.co/inbox/labels.md): Tag customer messages by topic or product feature, by hand or automatically.
- [Customer panel](https://docs.sidesk.co/inbox/customer-panel.md): See who the customer is, what they did on your website and what they pay for, next to the conversation.
- [Live chat](https://docs.sidesk.co/inbox/live-chat.md): See who has the chat open and what they are typing, and let them see when you are typing.
- [Keyboard shortcuts](https://docs.sidesk.co/inbox/shortcuts.md): Work the inbox from the keyboard, and search everything with the command palette.
- [Website widget](https://docs.sidesk.co/channels/widget.md): What your customers see when they open the chat on your website.
- [Email](https://docs.sidesk.co/channels/email.md): Send replies by email and receive customer emails in your inbox.
- [Slack alerts](https://docs.sidesk.co/channels/slack.md): Post new conversations and hand-offs to a Slack channel.
- [Push notifications](https://docs.sidesk.co/channels/push.md): Get notified on your phone or computer when customers need you.
- [How the assistant works](https://docs.sidesk.co/assistant/overview.md): The assistant answers new conversations from your documentation and hands them to your team when it cannot help.
- [Settings and instructions](https://docs.sidesk.co/assistant/settings.md): Turn the assistant on, connect your documentation and tell it how to answer.
- [Procedures](https://docs.sidesk.co/assistant/procedures.md): Teach the assistant your team's steps for a kind of request, such as a bug report or a refund.
- [Test on past conversations](https://docs.sidesk.co/assistant/testing.md): See how the assistant would have answered your recent conversations before you change its settings.
- [Suggestions](https://docs.sidesk.co/assistant/suggestions.md): Find the questions your documentation does not answer, and get drafts that fill the gaps.
- [Performance and digests](https://docs.sidesk.co/reports/performance.md): How fast your team responds and resolves conversations, and the weekly and monthly summaries.
- [Assistant report](https://docs.sidesk.co/reports/assistant.md): How many conversations the assistant resolved, why it handed off and what customers thought.
- [Quality scores and test chats](https://docs.sidesk.co/reports/quality.md): Score closed conversations from the customer's point of view, and keep test chats out of your reports.
- [Business and branding](https://docs.sidesk.co/settings/business.md): Your business's name, website, brand and connections, and how to work in more than one business.
- [Members and invitations](https://docs.sidesk.co/settings/members.md): Invite teammates to your business and choose what they can change.
- [Profile](https://docs.sidesk.co/settings/profile.md): Your name and photo, and where customers see them.

## Developers

- [Install the widget](https://docs.sidesk.co/developers/install.md): Add the SI Desk chat to your website with Mythic Analytics or with two code snippets.
- [Widget JavaScript API](https://docs.sidesk.co/developers/widget-api.md): Open and close the chat from your own code, and show an unread count on your own help button.
- [Identified chat](https://docs.sidesk.co/developers/identity.md): Let customers who are signed in to your app see all their conversations without confirming their email.
- [Customer account lookup](https://docs.sidesk.co/developers/account-lookup.md): Show each customer's organizations, plan and billing next to their conversation.
- [Actions API](https://docs.sidesk.co/developers/api.md): Do anything a teammate can do in the inbox, over HTTP.
- [MCP server](https://docs.sidesk.co/developers/mcp.md): Connect an AI assistant such as Claude or Cursor to your SI Desk inbox.

## Help center

- [FAQ](https://docs.sidesk.co/help/faq.md): Short answers to common questions about SI Desk.
- [Troubleshooting](https://docs.sidesk.co/help/troubleshooting.md): Fixes for a chat that does not appear, emails that do not arrive and missing notifications.

## Changelog

- [Changelog](https://docs.sidesk.co/changelog.md): New features and fixes in SI Desk.